Apart from being able to see the recent tickets and calls you can also convert your current call into a new ticket, or add it to an existing ticket. This will come in handy for a prompt follow-up and keeping a collated record of your customer's journey.
Creating a new ticket
On clicking the create new ticket option a new ticket is created and gets listed instantly in the recent tickets view. Successful creation of a ticket is indicated by a green tick against the ticket. You can click on the newly created ticket and modify the fields based on the caller's needs. Once you click the ticket in the widget the ticket details page opens up. You can also edit the contacts details add notes or other ticket details from here.