As an Account Administrator, you can add more agents by upgrading to a higher plan or purchasing additional agent seats on your existing plan.
- Navigate to Admin > Account > Plans and Billing.
- Choose your plan, which displays the number of agent seats.
- Choose the number of agent seats to add and select Proceed to Payment.
- Check your order summary, account, and billing information, and provide your credit card details to complete the payment.
- After the payment is authorized, the requested agent seats will be added to your account.
Note: If a new agent is added during a billing cycle, charges will be prorated accordingly.
- To add agents via the offline payment method (subscription via a retailer), contact billing@freshworks.com.
- If the payment is completed but you cannot add agents, contact support@freshdesk.com.