Today most staff members are fine using the softphone as the deskphone requires a direct internet connection. Only if the staff member prefers to use the deskphone is this step required.

  1. Go to the Admin Portal and sign in.
  2. Expand Phones & Devices on the left menu and click User Phones.
  3. Click on the name of the device that's assigned to the user.
  4. Click Change Phone:
  5. Follow the prompts in the wizard:
    • If the device has already been loaded into RingCentral, choose Existing Phone. 
    • If the device is a new phone, click Bring your Own Device. 
    • Use the New Phone option to have RingCentral order and ship a brand new phone to you or the user.
  6. Choose or add  Emergency Response Location:
  7. Enter the device type into the search box:
  8. Select the device and click Next.
  9. Enter the MAC Address of the phone, and click Next:
  10. Follow or forward the instructions to provision the device and click Done.