Freshworks is a cloud-based suite of customer engagement and business management tools designed to streamline operations across sales, marketing, and customer support. The platform encompasses several integrated solutions, including Freshsales for CRM, Freshdesk for customer support, Freshmarketer for marketing automation, and Freshchat for live chat and messaging. Freshworks offers a unified interface that facilitates seamless management of customer interactions, sales pipelines, and marketing campaigns. Key features include AI-driven insights, automated workflows, multi-channel communication, and customizable reporting. Built on a scalable and secure cloud infrastructure, Freshworks ensures high performance and reliability. It also provides extensive integration capabilities via APIs and pre-built connectors, enabling businesses to tailor the platform to their specific needs and enhance operational efficiency. Advanced security measures and compliance standards are implemented to protect data and ensure secure access.
To link Teams & Freshdesk it’s a two-step process: Step 1: Open Microsoft Teams and click the ellipsis at the bottom of the left menu, and search fo...
Thu, Sep 16, 2021 at 8:24 PM
Every support agent knows that even the most extensive Knowledge Base can't stop some common questions from cropping up again and again - questions that...
Mon, Jul 11, 2022 at 3:20 PM
Solution articles or knowledge base posts promote self-help in your support portal. They should ideally cover all aspects of your product or service - in th...
Mon, Jul 11, 2022 at 3:24 PM
Log in to your Freshcaller account. Go to Admin Settings > Agents (Users). Click New Agent (User). Enter the email address of the user. Cl...
Thu, Aug 22, 2024 at 10:31 AM
Navigate to the Admin > Agents page: https://support.travelquestnetwork.com/a/admin/agents/filter/active Click on New Agent in the top bar. From the A...
Thu, Aug 22, 2024 at 11:59 AM
As an Account Administrator, you can add more agents by upgrading to a higher plan or purchasing additional agent seats on your existing plan. Navigate ...
Thu, Aug 22, 2024 at 11:02 AM
Basic functions like putting your call on hold, muting the call, transferring taking, notes, etc, are listed at the bottom fold of the widget. Adding n...
Tue, Oct 5, 2021 at 5:18 PM
Apart from being able to see the recent tickets and calls you can also convert your current call into a new ticket, or add it to an existing ticket. This wi...
Tue, Oct 5, 2021 at 5:25 PM
Once your manager adds you as a freshcaller agent to his freshdesk account you can start using freshcaller to make and receive calls. You can use your fresh...
Tue, Oct 5, 2021 at 5:05 PM
The first time you make a call you need to grant access to your browser to use your computer's microphone. Make sure you click allow on the pop-up windo...
Tue, Oct 5, 2021 at 5:14 PM
